Exchange Policy

We at  Jacqueline & Jac want you to be satisfied with your purchase.

If for any reason you are unhappy with your purchase, you have 14 days from product ship date to exchange your accessory for an item of equal or greater value.

It is the customers responsilbity to ship their original order back to us.

If your order arrives at our warehouse after the exchange time frame, we reserve the right deduct a 25% restocking fee and the fee of shipping the new package to the customer.

Blanket Sets must be returned in the original gift box for full exchange amount .


We do not offer returns or store credit. 

Exchange Process

Email info@jacquelinejac.com with your order number, and which item you would like to exchange your accessory for.

The customer is responsible for shipping the package back to us. 

Return Address: 1504 Long Beach Ave: Lakewood, NJ 08701

Once we receive your package and determine it is in new and undamaged condition, Jacqueline & Jac will ship back the new accessory free of charge.

Each item qualifies for 1 exchange. Once the exchange is processed, the order is considered Final Sale and cannot be exchanged again.


We know how important your order is to you, and strive to have items shipped within 24 hours.

However, please allow up to 6 business days for your order to be shipped.

We offer FREE First Class shipping on all Domestic Orders.

If you need your order faster, you can upgrade shipping to Priority Shipping for delivery within 1-3 business days

Shipping to Canada is a flat rate of $6.

International Shipping is a flat rate of $10.

If the package is returned to us due to incorrect address; it is the customer’s responsibility to cover the $3 cost of shipping fees before the order is sent to the correct address.