For your convenience we have compiled a list of FAQ to ensure a blissful shopping experience at Jacqueline & Jac
+ How do I determine what size accessories to buy for my child?
Please refer to the Size Guide on each item’s page.
Some general rules:
If your child is at the end of a size range we recommend sizing up.
Beanies: If you like the stylish, loose and relaxed look we recommend sizing up.
+ How do I care for my accessories?
Please refer to the care instructions and details under each item.
Here is a quick cheat sheet:
Ties, Bow Ties & Pocket Squares: Dry clean only.
Beanies & Bonnets: Machine wash. Gentle cycle. Cold. Lay flat to dry. Do not place in dryer.
Suspenders: Spot clean only.
+ The item I want is out of stock, when will it be restocked?
We restock items on a regular basis, unfortunately we are not able to restock all items. Please email us at firstname.lastname@example.org about a specific item that you are interested in. Be sure to follow us on Instagram as we are constantly posting updates on items that are new or back in stock.
+ How much is shipping in the USA?
We offer free first class shipping within the USA.
+ Do you ship Internationally?
Yes, we offer worldwide shipping for a low flat rate of $10. Canada is a flat rate of $6.
+ I would like my order rushed. Is that possible?
Yes. If you need your order faster, we offer Priority Shipping (within the USA) for a flat rate of $6. Your order will be delivered within 1-3 business days. You can also send us an email at email@example.com and we will do the best we can to expedite your order.
+ Do you provide tracking for my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
+ How long does it take before I receive my order?
We know how important you order is to you. Our team usually processes and ships your package within a 24 hour window. Delivery times vary from product to product. Please allow 5-6 business days for shipping. You will be notified by email when your order has shipped.
+ What is your Return Policy?
Jacqueline & Jac prides itself on providing our customers with the highest quality merchandise and services. Because of the nature of our styles, Jacqueline & Jac is unable to accommodate returns at this time.
Please be sure to make your selections carefully. If for some reason you are not completely satisfied with your item, please email us at firstname.lastname@example.org and we will try our best to make it right!
+ What is your Exchange Policy?
We are happy to accommodate exchanges. Just send us back the original item. Once processed, we will ship you the replacement item at no additional cost – this includes shipping.
All beanies, bonnets and Women’s bands are exchangeable within 14 days of product ship date.
Please email email@example.com to schedule an exchange. Once your order has shipped, you will receive a shipping confirmation email with tracking information.